Have any questions or need to get more information about the product? Either way, you’re in the right spot.
Shipping, Order Tracking & Delivery
We strive to deliver products purchased from SilverAmo in excellent condition and in the fastest time possible.
If your order is above the value of INR 999, shipping will be completely FREE. A shipping charge of Rs. 149 will be applicable to all orders under Rs. 999.
If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
If you return an order delivered to you, order shipping charges will not be refunded..
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy.
These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items.
To protect the rights of our customers, we reserve the right to collect shipping charge of Rs. 149 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.
Please tap on “My Orders” section under ‘’my accounts’’ in main menu of Website to check your order status.
All orders placed on SilverAmo are dispatched through regional courier services.
No. At this point, SilverAmo delivers products only within India..
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.
Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
Please do not use the item for which claim is being raised.
You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users
The refund for prepaid/Cash on delivery orders will be done after the investigation
You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box(if any)
If a pilferage delivery was received, pilferage claims must be made the same day.
You must not dispose of the packaging for 3 – 4 days post – delivery. We might need to pick-up your packaging for investigation at our end.
You have used the item for which claim was raised.
Cancellations and Modifications
You can cancel an order until it has not been packed in our Warehouse from our website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.
Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under ‘change address’ option which is available under ‘My account’ in our website.
Tap on “My Orders” section under the main menu of Website and then select the item or order you want to cancel.
If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.If payment was made by Paytm wallet balance then, refund will be initiated into Paytm wallet within 2 days of your order cancellation.
Refunds & Returns Policy
Here at SilverAmo.com we want you to have complete peace of mind when you choose to shop with us. We understand that ordering online can be daunting and we want to make sure you know we are here to help from start to finish. We hope you love your items as much as we do but understand that in some cases you may need to contact us to organize a return and we are here to make this as easy as possible for you.
We support the following payment options at SilverAmo:
- Cash On Delivery (available in selected pin codes)
- Credit Card
- Debit Card
- Net banking
SilverAmo’s Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 499 and Rs. 49999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required.
To pay for any order using Cash on Delivery (COD) mode of payment, please select the ‘Cash On Delivery’ option on the payment page. Cash on Delivery option is available only in selected pincodes.
However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id.
For avoidance of doubt, ‘Order Rejection Percentage’ shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.
Further, the COD limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.
If you do not see a COD option on your payment page, this may be due to one of the following reasons:
Your order value may be less than Rs. 299 or over Rs. 49,999.
Our courier partners may not support the Cash on Delivery option for your delivery address.
You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 49,999, then the COD option will be disabled temporarily.
SilverAmo reserves the right to determine the COD limit for every customer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed.
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.
GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.
Following rules will govern whether or not additional GST will be applicable on the products purchased by you:
GST applicability: For a product, if the fulfillment is done on or after July 1st, 2017 and total discount percentage is more than 19% of MRP, then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.
GST amount: If applicable, the amount of GST collected from customer depends on category
Apparel/Clothing: Max 12% of net payable (MRP – product discount – coupon discount) will be collected from the customer.
Footwear: Max 18% of net payable (MRP – product discount – coupon discount) will be collected from the customer.
Home Furnishing: Min. 5% – Max. 28% of net payable (MRP – product discount – coupon discount) will be collected from the customer.
Accessories/Other Categories: Max 28% of net payable (MRP – product discount – coupon discount) will be collected from the customer. The amount of GST shown at the cart level is a mere estimate. The actual GST payable shall be determined basis the warehouse (based on availability of the products) from where the goods are being shipped, which will be checked once the order is placed. Only in case of GST being lower than the estimate GST (based on the warehouse from where the goods would be shipped), the customer would be notified of the same and any additional GST paid by the customer would be duly refunded to the customer.
Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to shipping charges collected from the consumer under SilverAmo shipping policy.